Mark Charles Sheehan

CAREER HISTORY

EDUCAUSE

July 2006-present. Research Fellow, EDUCAUSE Center for Applied Research, Boulder, CO. Conceive, develop, execute, and publish original, survey-based research studies on topics in higher education information technology. Speak on those topics at EDUCAUSE events. Contribute in diverse ways to research studies being conducted by other members of the fellowship.

Montana State University

July 2005-July 2006. Executive Director for Information Services and Chief Technology Officer. Duties as below; reporting line shifted to the Chief Information Officer and Executive Director for Planning and Analysis (one individual).

July 2000-July 2005. Executive Director for Information Services and Chief Information Officer. Duties include strategic-level responsibility for planning, implementing, and managing central information technology resources and services for the Bozeman campus. These resources and services include central servers; telecommunications infrastructure and services for voice, video, and data; computer sales, support, and maintenance; centrally managed student computing laboratories; Web services; and special projects, among others. The position reports to the Vice President for Administration and Finance and shares with that office responsibility for the University's administrative information system (Banner), which serves all four MSU campuses. The position coordinates planning for information services across the four Montana State University campuses, and works closely with the equivalent position at the University of Montana to ensure statewide interoperability of higher education information systems.

Information Technology Center, Montana State University

July 1996-June 2000. Director. Duties include overseeing and planning for voice and data networks, central computing infrastructure, student laboratories, administrative computing, academic computing support, and purchasing of the university's information technology equipment and services.

University Computing Services, Indiana University

1994-1996. Senior Manager. Duties included strategic planning, budgeting, personnel management, and coordination of operational management for five key research computing areas: the Center for Statistical and Mathematical Computing, the UNIX Workstation Support Group, the Library Electronic Text Resource Service, Research Systems and Data Archival Applications, and the Center for Innovative Computer Applications. I also represented the computer center in local, regional, and national forums on pivotal issues in computing; and coordinated media relations for the computer center. Responsible for five managers, 15 professional staff, and seven full-time equivalent part-timers.

1994-1995. Senior Manager. Duties and relative rank as above for four public services: the Center for Statistical and Mathematical Computing, the UNIX Workstation Support Group, the Library Electronic Text Resource Service, and the Publications Group. Responsible for four managers, nine professional staff, and six FTE part-timers.

1991-1994. Manager of Publications and Technical Communications Administrator. Duties included management and intellectual leadership of publications staff (6); final responsibility for all of computer center's written and graphical communications; budget management; coordination, authorship, and editing of primary organizational documents concerning planning, policy, budget, technology, and public information; representing computer center in local, regional, and national forums on pivotal issues in computing; and coordination of media relations for computer center.

School of Journalism, Indiana University

1995. Lecturer. Duties included co-development and teaching of J460/560 Reporting on Technology, a three-hour, senior/graduate-level elective course in the nationally prominent Indiana University School of Journalism. Course material successfully prepared students for careers in the rapidly growing field of technology reporting (18 students).

Computer Science Department, Indiana University

1988-1991. Lecturer in Computer Science. Duties included co-development of lecture and laboratory curriculum for A200 Computer Literacy, a three-hour, undergraduate, non-majors course oriented toward issues and applications; and teaching of two lecture sections per year of A200 (150 students per section).

University Computing Services, Indiana University

1987-1991. Technical Communications Administrator. Duties included providing intellectual leadership for computer center publications staff (10); coordination, authorship, and editing of primary organizational documents concerning planning, policy, budget, technology, and public information; and representing computer center in local, regional, and national forums on pivotal issues in computing.

Bloomington Academic Computing Services, Indiana University

1983-1987. Manager, Microcomputer Support. Duties included development of programs to support microcomputer acquisition and use among university faculty, staff, and students; provision of direct support to university departments in planning for research, instruction, and office automation; and management of professional staff that grew from two full-time employees in 1982 to 11 in 1987.

1982-1983. Applications Programmer. Duties included development of minicomputer bulletin board system, evaluation and selection of computer aided instructional materials, and direct support for users of terminals, microcomputers, and peripheral equipment.

EDUCATION

1979. Ph.D. (Plant Sciences) Indiana University

1972. M.A. (Plant Sciences) Indiana University

1970. A.B. (Botany) Indiana University

PROFESSIONAL SOCIETY MEMBERSHIPS

2000-July 2006. Northwest Academic Computing Consortium

1994-2006. EDUCAUSE

1983-1996. Association for Computing Machinery

1992-1993. Electronic Frontier Foundation

1986-1991. Boston Computer Society

AWARDS, HONORS, OFFICES HELD

2004. Received The Montana Board of Regents Award for Excellence in University Citizenship, awarded jointly to Dr. Ray Ford, Chief Information Officer, University of Montana (Missoula).

2004-2006. Elected Chair, Board of Directors, Northwest Academic Computing Consortium.

2004-July 2005. Member, Pacific NorthWest Gigapop Advisory Council.

2003-present. Appointed member of the faculty of the EDUCAUSE Institute Leadership Program. Three-year appointment. Involves teaching leadership principles to current and prospective CIOs in week-long session each June in Boulder, CO.

2001-2004. Elected Vice-Chair, Board of Directors, Northwest Academic Computing Consortium.

2001-2006. Member, Board of Directors, Northwest Academic Computing Consortium.

2001-2005. Chair, Grant Committee, Northwest Academic Computing Consortium.

2000-2006. Member, Grant Committee, Northwest Academic Computing Consortium.

1995-1998. Member, Current Issues Committee, EDUCAUSE.

1995. UMI Excellence in Writing Award for "Pulling the Internet together With Mosaic." Awarded December 6, 1995 at Online International '95 conference in London, England.

1995-1996. Co-chair, INforum, a professional development program for university librarians, information scientists, and information technologists.

1995-1996. Elected member, Board of Trustees, Indiana Chapter- The Nature Conservancy.

1993-1994. Vice-chairman, Board of Trustees, Indiana Chapter-The Nature Conservancy.

1992-1994. Vice-president, IU-Bloomington Professional [staff] Council.

1992-1993. Secretary, Board of Trustees, Indiana Chapter-The Nature Conservancy.

1988-1994. Elected member, IU-Bloomington Professional [staff] Council.

1985-1992. Elected member, Board of Trustees, Indiana Chapter-The Nature Conservancy.

1994. Achievement Award for The Lure of the Web, an article published in the April/May 1994 issue of The University Computing Times, Society for Technical Communication, Southwestern Ohio Chapter.

1990. Achievement Award for each of two newsletter articles, Society for Technical Communication, Hoosier Chapter.

1988. First Place Award for Reportage, national computer center newsletter competition, Association for Computing Machinery, Special Interest Group for University and College Computing Services, Long Beach, CA.

1985-1989. Co-founder and member of executive committee, Academic Microcomputing Conference (fully independent, self-supporting conference; grew from regional to international status in three years).

PUBLICATIONS AND PRESENTATIONS

2007. " Preliminary Findings: ECAR Help Desk Study 2007." ECAR-HP Summer Symposium 2007, June, Boulder, CO.

2007. With Ronald Yanosky. Shared Responsibility for Business Continuity: The Team Approach at UCLA. ECAR Case Study 2, 2007. EDUCAUSE Center for Applied Research, Boulder, CO.

2007. "New Technologies for Libraries." Presentation to the Montana Library Association's Offline 2007 conference, February, Bozeman, MT.

2006. "New Technologies for Libraries." Presentation to the Montana Library Association's Offline 2006 conference, February, Helena, MT.

2005. "New Technologies for Libraries." Presentation to the Montana Library Association's Offline 2005 conference, February, Helena, MT.

2004. "Gates of the Rockies: Internet Portals for Montana." Presentation to the Montana Library Association's Offline 2004 conference, February, Glasgow, MT.

2004. "New Technologies for Libraries." Presentation to the Montana Library Association's Offline 2004 conference, February, Glasgow, MT.

2003. "Overview of Security Issues." Presentation to the Montana Library Association's Offline 2003 conference, February, Great Falls Public Library, Great Falls, MT.

2003. "New Technologies for Libraries." Presentation to the Montana Library Association's Offline 2003 conference, February, Great Falls Public Library, Great Falls, MT.

2003. Designing Portals: Opportunities and Challenges. A book of essays by higher education technologists and administrators and a selection of commercial portal vendors. With Ali Jafari. Idea Group Publishing, Hershey, PA

2002. "New Technologies for Libraries." Presentation to the Montana Library Association's conference, February 21, The Summit, Kalispell, MT.

2001. Review of Roundtable on Project Management: A SHAPE Forum Dialogue. Published in the Winter 2001 issue of EDUCAUSE Quarterly.

2001. "Defining Internet Portals: Sharpening the Focus." Poster session. With Ali Jafari, Indiana University-Purdue University at Indianapolis. EDUCAUSE 2001, October 30, 2001, Indianapolis, IN.

2001. "Internet Portal Strategies for Higher Education." Preconference tutorial (invited). With Keiko Pitter, Whitman College. ACM SIGUCCS 2001 Annual User Services Conference, October 17, Portland, OR.

2001. With Michael A. Looney. "Digitizing Education: A Primer on eBooks." Community College Week, Special Fall Supplement on Technology, Volume 14, Number 5, October 15, 2001.

2001. With Michael A. Looney. "Digitizing Education: A Primer on eBooks." EDUCAUSE Review, Volume 36, Number 4, July/August 2001. Pp. 38-46.

2001. "What is an eBook and Why Should I Care?" With Michael A. Looney, Adobe Systems, Inc. Presentation to Northwest Academic Computing Consortium "NWACC 2001" conference. June 14, 2001, Portland, OR.

2001. "Data Networking for Libraries: Helping Information Flow Freely." Presentation to the Montana State Library Directors' Summer Institute 2001, June 12, 2001, Montana Tech/University of Montana, Butte, MT.

2001. "New Technologies for Libraries." Presentation to the Montana Library Association's conference, February 23, Carroll College, Helena, MT.

2000. "Developing Internet Portals for Higher Education." With Keiko Pitter, Whitman College. Northwest Academic Computing Consortium Tutorial, University of Portland, December 13, Portland, OR.

2000. "The Lady or the Tiger? Developing Internet Portals for Higher Education." Preconference tutorial (invited). With Keiko Pitter, Whitman College. ACM SIGUCCS 2000 Annual User Services Conference, October 29, Richmond, VA.

2000. "Desktop Computing Management: Do We Need to Be Thinner?" Current Issues Roundtable (Convener). EDUCAUSE 2000, October 12, Nashville, TN.

2000. "Administrative Systems as Instantiations of University Policy." Presentation. With David Todd, University of San Diego. EDUCAUSE 2000, October 12, Nashville, TN.

2000. "Developing Portals." Preconference workshop. With Keiko Pitter, Whitman College. EDUCAUSE 2000, October 10, Nashville, TN.

2000. "Web Portals, Part II: Academic Perspectives." Presentation. With Curt Pederson, Oregon State University; moderated by Keiko Pitter, Whitman College. Northwest Academic Computing Consortium "NWACC 2000" conference, June 8, 2000, Seattle, WA.

1999. "Faster, Faster! Broadband Access to the Internet." Article, ONLINE , Volume 23, Number 4, July-August, 1999. Pp. 18-26.

1999. "Authenticated Off-net Access to Commercial Library Resources." With Allen H. Porter. CAUSE/EFFECT, Volume 22, Number 2, Summer 1999. Pp. 51-52, 56.

1999. "Disaster Recovery and Business Continuity". Presentation to the Montana Library Association's Offline 1999 conference. Bozeman Public Library, February 27, 1999.

1998. "Considering Thin Client Computing for Higher Education." Current Issues article, CAUSE/EFFECT, Volume 21, Number 3, Fall 1998. Pp. 7-10.

1998. "A confabulation of writers." Birds of a feather session, CAUSE98 conference, Seattle, WA.

1998. "Thin Clients and Network-centric Computing." Article, ONLINE, Volume 21, Number 6, November/December 1998. Pp. 89-98.

1998. "Technologist and Administrator: Finding the Right Balance." With Toby D. Sitko. Discussion Group, SAC '98, annual conference of Seminars in Academic Computing, Snowmass, CO.

1997. "Intellectual Standards in the Information Resources Industry." Viewpoint article, CAUSE/EFFECT, Volume 20, Number 2, Summer 1997. Pp. 58-60.

1997. Review of Moths to the Flame: The Seductions of Computer Technology. Published in the Winter 1996/97 issue of The Montana Professor.

1996. Review of Transforming the Mature Information Technology Organization: Reenergizing and Motivating People. Published in the Spring 1996 issue of CAUSE/EFFECT.

1995. Classroom Use of the World Wide Web. White paper distributed by O'Reilly and Associates publishers.

1995. Who runs the Internet?. Editorial, internetMCI Net Editors column, April 21 edition.

1995. "Pulling the Internet together with Mosaic." Feature article, Online  magazine. March/April issue.

1994. Finding real information on the Internet - where to find resources about the net on the net. Invited conference paper, Online/CD-ROM '94 conference, San Francisco, October 25.

1990-1994. Wrote nine book reviews of information technology books (data security, distributed computing, networking); published in CAUSE/EFFECT, Database,, and Online, journals for specialists in automated information systems.

1982-1996. Wrote or co-wrote dozens of articles and essays on computing, published in the Indiana University computing center newsletters. Several of these have been reprinted worldwide.

1991. With Daniel Updegrove, University of Pennsylvania, Computers and health: issues and protective measures. Conference paper, Association for Computing Machinery, Special Interest Group for University and College Computing Services, Computing Services Management Symposium `91, St. Louis, MO, April 1991.

1988. The etiquette of electronic mail. MUSIC News (international newsletter of the IBM MUSIC operating system users group), No. 22, pp. 14-19.

1987. With James G. Williams, IUware and Computing Tools: Indiana University's approach to low-cost software. Collegiate Microcomputer; Volume 4. Pp. 305-310.

ELECTRONIC COMMUNITY PRESENCE

1992-1995. Co-founder (1991) and owner of C+HEALTH, a BITNET listserv addressing the health effects of computer use. The list had 600 members worldwide at the time I retired as its manager.

1992-1993. Associate Editor, Computers and Academic Freedom newsgroup digest. Duties included selecting, compiling, and abstracting a given week's postings to active, controversial Usenet newsgroup.

Personal World Wide Web home page: http://www.homepage.montana.edu/~sheehan/

PERSONAL

Born: September 10, 1948, Hamilton, Ohio.

Marital status: Married (Kathy Ann Barnes, m. 1976); two children (Michael, b. 1986; David, b. 1984).

Health: Excellent.

Interests: Reading, bicycling, hiking, backpacking, cross-country skiing.